Privacy Policy

Effective November 2, 2026

How Nouview collects, uses, discloses, retains, and protects personal information.

Nouview Apps is the trade name used by Jung Wei Hung, the operator and controller of the Nouview mobile applications, website, emails, and related services (collectively, the "Service"). In this Privacy Policy, "Nouview," "we," "us," and "our" refer to that operator.

Nouview is a social and informational service for sharing and discovering relocation experiences. Where required, Nouview provides a separate notice and requests consent or device permission before accessing the relevant data or device feature. This Policy explains Nouview's general privacy practices and does not itself constitute that consent or permission.

In this Policy, an "explorer" is a user who asks about a city, and a "guide" is a user who offers to answer questions about a city they know (earlier versions of the Service called guides "Mobility Strategists").

1. Scope and controller

For purposes of privacy laws that use the terms controller or business, Nouview is the controller or business for the processing described in this policy. Verified privacy and data-rights requests may be submitted through the methods in Sections 11 and 12.

In this Policy, "user content" means profile information, photographs, messages, recommendations, reports, and other material a user submits through the Service.

This Policy applies to Nouview's processing through the Service and Nouview-controlled communications. A third party independently determines how it handles information collected through its own product or account; Nouview does not adopt or control that separate processing.

This Privacy Policy is a transparency notice about Nouview's data practices. It does not make Nouview or its owner responsible for User Content, user conduct, third-party conduct, or information a user voluntarily discloses outside Nouview's control; create a warranty of uninterrupted or error-free processing; or create rights, duties, or remedies beyond those required by applicable law. To the maximum extent permitted by law, each user remains responsible for their own content, disclosures, decisions, and conduct. Nothing in this Policy creates rights beyond applicable law or removes any privacy right that applicable law does not allow a person to waive.

2. Information we collect

2.1 Information you provide

2.2 Information collected automatically

2.3 Device permissions

If you choose to take or upload a profile photo, Nouview may ask for camera access or access to photos that you select. Nouview may also ask for permission to send push notifications, for example when you receive a message or a reply to an inquiry. You can change device permissions, including notifications, through your iOS or Android settings. Nouview requests a permission only when it is relevant to a feature you choose to use.

With your permission, Nouview uses your device's microphone and camera during calls you start or join. Your camera is off when a call starts, and you choose whether to turn it on. You can withdraw either permission at any time in your device settings, but calls need the microphone to work. If you leave the app during a call, the call may continue in your phone's picture-in-picture window, which shows the other person, never your own camera.

2.4 Information from other sources

We may receive limited information from authentication providers, Apple or Google app services, app stores and our purchase-validation provider (purchase, refund, and cancellation records), analytics or crash-reporting providers, campaign-attribution providers, and other users. For example, another user may message you, recommend your profile, or report an interaction involving you.

3. Payment and financial information

Passes are purchased through the Apple App Store or Google Play and are processed under those stores' own terms and privacy policies. Nouview receives the purchase records described in Section 2.1 but does not receive or store full payment-card numbers, card security codes, or bank-account details for purchases. Nouview uses a purchase-validation provider to confirm purchases and refunds with the stores.

Nouview doesn't collect bank, card, or tax-identification details to deliver thank-you rewards. When you redeem a reward, our rewards provider and the redemption option you choose (for example PayPal or a gift-card provider) collect what they need, under their own privacy policies.

The current version does not provide identity-verification or background-check features. Nouview does not intentionally collect government identification documents, facial-recognition templates, or other biometric identifiers.

Do not place Social Security numbers, government-identification numbers, financial account information, health information, exact home addresses, or other highly sensitive information in your profile or messages.

4. Profile visibility and user-directed sharing

Your Nouview profile is not private. Information you choose to place on your profile - such as your name, photos, general location, professional information, relocation cities, city statements, topics, summary, languages, and visible recommendations - may be shown to other Nouview users through Explore and related features. Your saved move is not part of your profile and is not shown to others. Nouview does not intentionally publish account profiles for search-engine indexing in the current version.

If you leave a public thank-you note when you recommend a guide, the note, the topics you chose, the month and year, and your first name and last initial are shown on that guide's profile to other users. A guide's number of recommendations and most-recommended topics are also shown. Other users may report a note, and Nouview may hide it. Whether an inquiry came from a free trial or a bought pass is not shown to guides, except that when a recommendation doesn't count toward a guide's thank-you because its question was sent on a free trial, the guide is told so in that conversation.

Guide profiles are checked before they appear in Explore. A guide's first profile is reviewed by a person at Nouview before it appears in Explore. After that, changes to the name, gender, or a new photo are reviewed by a person before they show; a new or changed city statement is checked as described in Section 6A; and other changes, such as the title, company, years of experience, industry, summary, LinkedIn link, languages, and topics in a city already listed, show right away. A city or topic you remove is taken off Explore right away. Nouview may decline a profile or a change, or remove a profile from Explore, and tells you why by email and in the app. Nouview keeps a record of each review decision, including the version of the profile reviewed and any reason given. If you delete your account, the profile content in those records is removed, and what remains is no longer linked to your account.

Your email address, authentication information, and private-message text are not displayed as profile fields. Messages are delivered to their intended recipients. Authorized Nouview personnel and service providers may process messages only when reasonably necessary to deliver the Service, investigate abuse, provide support, secure the Service, or comply with law.

Other users may save, copy, forward, download, republish, or take screenshots of information they can see. Nouview cannot control or recall a recipient's independent use or disclosure after information has been shared at your direction. To the maximum extent permitted by law, you accept that risk when you make profile information visible or send content to another user.

Each user is solely responsible for the personal information they choose to submit and for obtaining any permission required before submitting information about another person. To the maximum extent permitted by law, Nouview and its owner do not assume responsibility for a user's or recipient's independent collection, copying, disclosure, misuse, infringement, or other handling of information outside Nouview's reasonable control.

5. How we use information

Nouview does not use profiles or recommendations to make employment, credit, housing, insurance, or other eligibility decisions. The Service does not make decisions that produce legal or similarly significant effects based solely on automated processing.

6. Emails and the daily message digest

When the daily digest feature is active and an account has recent activity, Nouview may send one daily email summarizing that activity. The digest may include a sender's display name, the most recent length-limited message or excerpt received during the preceding 24 hours, its time, and information for opening or obtaining the iOS or Android application.

Nouview may also send emails about your activity, such as a reminder that a question is waiting for your reply, a note that a question you sent got no reply within 48 hours, or that a city you asked about now has a guide. You can switch each of these, and the digest, off in the app's notification settings. Account, security, review, and reward emails can't be switched off while you have an account.

Message content placed directly in an email may be visible in lock-screen notifications, email previews, forwarded messages, or shared email accounts. Do not send highly sensitive information through Nouview messages. Our email-delivery provider processes the recipient address and email content only as needed to deliver and protect the message and provide delivery records.

Each digest email includes an unsubscribe link. Using it stops future digests without affecting your account. The digest and these emails are limited to service-related summaries of activity in the user's Nouview account and are not used to send advertising or marketing content. If that use changes, Nouview will update this Policy and provide any notice, consent, or opt-out required by applicable law before the change applies.

6A. AI features

Nouview uses artificial intelligence to help you write and to find people:

On by default, and your choice. These features are on for signed-in members. Each screen that uses AI says so, and nothing is sent until you take an action there (such as Continue or Make it clearer). You can turn AI off at any time: tap Don't use AI on any of those screens, or use Settings › Privacy › AI features. Your choice is saved to your account, so it applies on every device. With AI off, Smart Search and Make it clearer aren't offered, and topics are picked by simple keyword rules on Nouview's own servers, with no AI provider involved.

What is sent. Only what's needed for the action you took:

Please don't include contact details or sensitive information, such as health, financial, or immigration details, in text you write for an AI feature.

Who processes it. The AI model is Claude, developed by Anthropic, which Nouview uses through Amazon Bedrock, a service of Amazon Web Services (AWS). Requests are processed in data centers in the United States. Under AWS's terms, your text isn't used to train AI models and isn't shared with Anthropic. AWS may keep request data for a limited time to detect abuse of its service. Nouview has turned off Bedrock's request logging.

What Nouview keeps.

Limits and accuracy. AI suggestions can be wrong or incomplete. We check them before you see them: a suggestion that adds a name or number that isn't in your text or the profile isn't shown. Please read a suggestion before you use it. Guides share their own experience, not professional advice.

Reporting a problem. Each AI suggestion has a "Something's wrong?" link. A report sends us what the AI showed and any note you add, so we can review it.

Checks on what's shown to others

To keep Nouview safe, we check what guides show in Explore, and every profile photo:

If you think a check got it wrong, contact us through the in-app reporting control or customer support, and a person will look at it.

7. How we disclose information

8. Advertising, sale, and sharing

Nouview does not sell personal information for money. At launch, Nouview does not share personal information for cross-context behavioral advertising or use personal information to show targeted advertisements inside the Service. Campaign parameters may be processed to measure Nouview's own advertising and referral performance.

If advertising, attribution, sale, or sharing practices materially change, Nouview will update this Policy and provide any notice, consent, or choice required by applicable law before the change applies.

9. Legal bases for international users

Where the GDPR, UK GDPR, or a similar law applies, we rely on one or more of the following legal bases:

10. Retention

Nouview retains personal information only for as long as reasonably necessary for the purposes described in this policy, including operating the Service, protecting users and the Service, complying with law, resolving disputes, and enforcing agreements. The periods below are current operational targets, not guarantees of storage for a minimum period; information may be deleted sooner or kept longer where reasonably necessary and lawful.

11. Account deletion and controls

You can initiate permanent deletion in the app: on the Profile tab, open the menu and choose Delete account, then follow the on-screen steps to confirm the request. Deleting the app from your device does not delete your account. Deleting your account ends any remaining pass and unused inquiries. It does not cancel or refund purchases, which are handled by the Apple App Store or Google Play under their refund policies. Deleting your account also ends your progress toward the next $20 thank-you, and a $20 thank-you you haven't redeemed can't be redeemed afterwards.

You can also pause your account with Deactivate account in the same menu. A deactivated account is hidden from other users and signed out on every device; signing in again reactivates it.

We may take reasonable steps to confirm that a request came from the account holder. Once completed, deletion is permanent. The limited retention described in Section 10 may still apply, but retained records will not be used to continue an active profile.

You can edit or remove available profile fields through profile settings; edit or remove your saved move and your cities in My Cities; turn AI features off in Settings › Privacy › AI features; switch emails off in the app's notification settings; change camera, photo, notification, and similar device permissions through your operating-system settings; and stop daily digests with the unsubscribe link in any digest email, as described in Section 6.

12. Your privacy rights

Depending on where you live and subject to legal exceptions, you may have the right to:

For a privacy request other than account deletion, use the in-app reporting control and identify the report as a privacy request. State the right you want to exercise and provide only the account information needed to locate the relevant records. Do not provide a password, government identification number, financial information, or unrelated sensitive information. Account-deletion requests must use Delete account in the app, as described in Section 11. Nouview may verify control of the account and respond through the Service or an account notice. An authorized agent may act only where permitted by law and after Nouview verifies the authority and the account.

13. California privacy notice

This section applies to California residents to the extent the California Consumer Privacy Act, as amended, or another California privacy law applies to Nouview. During the preceding 12 months, Nouview has collected the following categories as described more fully above: identifiers; contact and profile information; optional protected-characteristic information such as gender or nationality; internet or electronic activity; approximate location; professional or employment-related information; relocation preferences and related inferences; profile photos, messages, and other electronic content; account-authentication information; and commercial information, such as passes purchased and purchase and refund records.

Nouview collects these categories from users, their devices, other users, authentication providers, app platforms and app stores, and service providers. Nouview uses and discloses them for the purposes and to the recipient categories described in this policy. The current version does not intentionally collect full payment-card or bank-account numbers, government IDs, biometric identity templates, or precise GPS location.

Nouview has not sold personal information or shared it for cross-context behavioral advertising in the preceding 12 months. Nouview does not offer a financial incentive in exchange for personal information and does not knowingly sell or share the personal information of anyone under 18.

California residents may request access, correction, deletion, and information about collection or disclosure, and may exercise any applicable opt-out or limitation right without discrimination. Where required, we treat a browser-based Global Privacy Control signal as an opt-out request for the browser or device sending the signal. Other Do Not Track signals are not standardized, and Nouview does not respond to them unless required by law.

14. EEA, United Kingdom, and Switzerland

If applicable law in the European Economic Area, United Kingdom, or Switzerland covers our processing, you may request access, correction, erasure, restriction, portability, or object to processing based on legitimate interests, including AI features (which you can also turn off yourself, Section 6A). You may withdraw consent or object to direct marketing at any time, and you may complain to the data-protection authority where you live or work.

Nouview is operated from the United States, and information may be processed in the United States and other countries where providers operate. When required, we use a legally recognized transfer safeguard.

15. Security

Nouview uses administrative, technical, and organizational safeguards designed to reduce risks appropriate to the nature and scale of the personal information processed. Depending on the system and risk, measures may include encryption in transit, access controls, restricted provider or personnel access, security logging, and backup controls. No measure is a guarantee against every incident.

No internet transmission, storage system, or security process is completely secure. Nouview does not warrant absolute security, uninterrupted availability, or that every unauthorized act will be prevented or detected. Protect your sign-in method. To report suspected unauthorized access, use the in-app reporting control and identify the report as Account Security. If an incident occurs, Nouview will investigate and provide notices when required by applicable law. Nothing in this paragraph removes a data-security or breach-notification duty that applicable law makes mandatory.

16. Children

Nouview is intended only for people who are at least 18 years old. People under 18 may not create or use an account, and Nouview does not knowingly collect personal information from them. If we learn that an underage person has provided personal information, we will take reasonable steps to delete the account and associated information. To report suspected underage use, use the in-app reporting control and identify the report as Underage Account.

Nouview is not directed to children under 13. If Nouview later chooses to serve teenagers, we will revise our policies and implement applicable age-assurance, parental-consent, safety, and minor-privacy controls before doing so.

17. Third-party links, policy changes, and policy text

When you open or use a third-party service, its operator may collect or use information independently. Nouview does not control or adopt those practices. A link or integration does not mean Nouview verifies, sponsors, or endorses the third party. To the maximum extent permitted by law, Nouview is not responsible for a third party's acts, omissions, content, availability, security, or handling of information.

Nouview may update this Privacy Policy as the Service, vendors, or laws change. Nouview will display the revised Policy within the Service with a new effective date. When a change is material, the app shows what changed and asks you to accept the revised Policy before you continue, and Nouview provides any additional notice or consent required by applicable law before applying a materially different use to previously collected information.

Copyright (c) 2026 Nouview Apps. All rights reserved. To the extent protectable by law, Nouview owns or licenses the original expression, selection, arrangement, and presentation of this Policy and its published presentation. You may view, download, and retain a copy for personal reference or to exercise legal rights. No right is granted to republish, sell, license, adapt, translate, create derivative legal templates from, remove notices from, or present the protected expression as your own, except as permitted by law. Nouview does not claim ownership of facts, law, public-domain material, or user content, and this paragraph does not restrict any privacy right.